Inplico hope all our customers love their purchases and Roz always makes every effort to supply the highest quality goods and service. In the unlikely event that you need to return an item we operate a simple returns policy.
All items come with a 6 month guarantee from the date of purchase. If the item displays faults within this time, it can be repaired or exchanged free of charge.
How to Return an Item
Every effort has been made to show products as accurately as possible. Detailed descriptions of sizes, lengths, finishes, weights and, where appropriate, colours, have been displayed.
Every item is handmade to order, slight variations from item to item are to be expected. Also bear in mind that colours and images may vary slightly according to the device/monitor on which they are viewed.
With this in mind, if you are unhappy with any item(s) you have bought from Inplico, then please follow these steps:
- Drop us a quick email at firstname.lastname@example.org to let us know you are returning an item and the reason for the return.
- Please include all original packaging. Where possible use a jiffy bag or equivalent envelope to ensure all items are adequately protected and packaged. (Ideally re-use the original delivery packet.)
- Please return by a secure method of postage (e.g. Royal Mail Special Delivery) so you are fully insured and it is trackable.
- Roz will inspect your item and be in touch with you within 14 days.
Exchanges and Refunds for Unworn Items
Unfortunately we cannot accept returns of earrings. This is for hygiene reasons and does not affect your statutory rights.
Unworn items (excluding earrings) can be exchanged within 28 days of purchase. The customer will be responsible for any additional postage costs in the event of an exchange.
Refunds can also be given for unworn items if you change your mind (again with the exclusion of earrings). The item(s) need to be returned within 14 days of receipt. Refunds will be issued within 14 days of inspection. To guarantee items have not been worn, all jewellery comes with a small, beeswax sealed tag attached. This tag must be wholly in tact for a refund to be given.
Unfortunately we cannot refund items that have been damaged through misuse or fair wear. Refunds will be issued after items have been inspected by Roz to make sure the reason for return is in line with the returns policy. Please contact us prior to posting your item for return.
Earrings cannot be returned, however, if you are unhappy with your earrings, please contact Roz and she will do her best to rectify any options.
Bespoke, made to order items or jewellery altered to a customer request are generally exempt from any refund or exchange. If you have a query regarding a commission or alteration, contact us and we will make every effort to rectify the problem.
In the event goods are faulty or damaged on delivery please contact us at email@example.com or by using the form on the Contact Page so we can arrange a replacement, repair, or a refund.
Tarnishing or discolouration due to chemical change is not a fault. Please see our jewellery care page for the best ways to care for your jewellery. We cannot take responsibility for damage caused by any chemicals such as perfumes, soaps or cleaning products.
Faulty items will only be accepted if the goods have been delivered to the customer damaged, and/or if a manufacturing fault occurs within the 6 months after delivery. Items that are returned as faulty within 6 months will be inspected. Any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. Roz offers a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
We cannot accept responsibility for items damaged in transit upon return and, for this reason, it is recommend that items are sent via Royal Mail Special Delivery in their original packaging. This service includes an insurance and tracking option as proof of posting will not be accepted as proof of delivery.